If you are reading this tutorial it is because WhatsApp Web does not work, stay with us and see what we can do to solve the problem. WhatsApp recently tattered the recod of two billion users on the platform. One of the reasons for WhatsApp’s popularity has been its cross-platform availability since the old days. WhatsApp was accessible on iOS, Android, Windows Phone and even on BlackBerry 10 OS.
In January 2015, WhatsApp announced the WhatsApp web service which uses the phone to mirror the conversation on the big screen. The WhatsApp web client is simply an extension of the phone and messages still remain on the phone. What if WhatsApp Web suddenly stopped working?
Why WhatsApp Web doesn’t work
The service works with the most popular browsers and requires that the phone works perfectly. By its nature, there can be several reasons why WhatsApp Web does not work on the desktop. Normally, WhatsApp Web works well but there may be times when it keeps reloading, fails to deliver a message, or shows an error in advance. There can be various factors behind the behavior.
In this post, we will talk about why WhatsApp Web does not work on your desktop / laptop and what measures you can take to solve it. Let’s begin.
1. Make sure Whatsapp works on your phone
As mentioned above, the WhatsApp Web is completely based on the WhatsApp mobile app to work properly. Hence, it is essential to make sure that WhatsApp works perfectly on the mobile device.
Switch to your mobile phone and make sure WhatsApp works as expected by sending a couple of text messages. If it doesn’t work properly, you can try the following troubleshooting steps.
- Enable / disable airplane mode
- Turn mobile data on / off
- Authorize the use of background data
- Use Wi-Fi if you’ve run out of data
- Reset network settings
- Update the WhatsApp app on your mobile device
2. Check browser compatibility
WhatsApp officially supports a range of browsers such as Google Chrome, Microsoft Edge, Opera, Firefox and Safari. So if you’re still stuck in the past and are using Internet Explorer or other unknown desktop browsers, WhatsApp Web may not work. Try switching to popular options for a seamless connection.
3. Reactivate session
You can try to reactivate the WhatsApp web session by logging out and logging into the web again. Go to WhatsApp Web and open the chat session. Touch the three-dot menu in the upper right corner and select the logout.
Switch to WhatsApp Web on the browser, scan the QR code using the mobile app and use the service.
4. Use private mode on your browser
As we browse the web using the normal browser, it collects caches, cookies and other files on the browser to quickly reload the most used websites. Sometimes, these files may interfere with WhatsApp Web.
All browsers offer private / incognito mode which does not use existing cookies or site data to load the Web WhatsApp. On Google Chrome or Microsoft Edge, touch the three dot icon in the top right corner and select Private mode. The browser will open another window with incognito browsing mode enabled. Visit WhatsApp Web, scan the QR code and start using the service.
5. Clear cookies from your browser
Using private mode on the browser is not the ideal solution. It will require access for WhatsApp, which is not something a user would appreciate.
You can clear the cookies on your browser to start WhatsApp Web from scratch. Follow the steps below to clear cookies on your browser. We will talk about the market leader Google Chrome here. The process should be similar on all browsers.
Step 1: on Google Chrome, touch the three dot icon in the upper right corner and go to Settings. You can also use Command +, the keyboard shortcut to quickly access the menu.
Step 2: go to Privacy and security and select Clear browsing data.
Step 3: select Cookies and other site data and touch the “Clear data” button at the bottom.
The process will delete all cookies and site data from the browser and you can now visit the WhatsApp web and see if it works or not.
6. Disable VPN on your PC
If you are using a VPN service, you can disable it. WhatsApp may detect your VPN service as unauthorized users and disable the web service for you. In addition, the VPN service may set your location in a country where WhatsApp is currently prohibited and this may also trigger the disabling of WhatsApp Web on your PC.
7. Run the Internet troubleshooter on your PC
If you are still experiencing problems with WhatsApp Web, you can use the Internet troubleshooting tool on your PC.
Step 1: open the Settings app on your PC and go to Update and security.
Step 2: scroll down to the Troubleshooting menu and select Internet connections.
Step 3: select Run the troubleshooter.
Step 4: from the following menu, tap “Help me connect to a specific web page”.
Step 5: enter the WhatsApp web URL in the box and it will let you know the cause of the problem.
8. Check the status of Whatsapp
The problem with WhatsApp Web could be on the side of WhatsApp and not yours. You can visit the Downdetector web page and check if the WhatsApp servers are inactive or working properly. If there are problems on the part of WhatsApp, you can not help but wait for them to resolve it.
If WhatsApp Web doesn’t work, reset it
WhatsApp Web has become an integral part of many in today’s Work From Home era. You can quickly set it up on your browser and get started without checking the phone for WhatsApp. If you’re having trouble setting it up, check out the solutions above to fix it.
More:> > How to activate dark mode on WhatsApp Web or you could read How to hide WhatsApp chats on Android and iPhone