Western Digital recommends that customers disconnect My Book storage devices from the Internet until further notice while the company’s engineers investigate unexplained problems that have led to a complete wipe of data from devices around the world.
Mass incidents related to disk wiping have been detected in This subject In the Western Digital Support Forum. There are no reports yet of recovering deleted data later.
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The person who started the thread wrote: I have My Book connected to my home LAN and it has worked fine for years. And I just discovered that today all the data on it somehow disappeared, while the folders are there but empty. Previously 2TB was almost full but now it’s empty.
Soon, other My Book users joined the conversation to report that they, too, had gone through the same thing.
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Several users reported that the data loss coincided with the factory reset that was performed across their devices. A person posted a record of unwarranted behavior occurring. He wrote: “I think that’s why this happened. No one was home to use this disc at this time.
My Book is a popular storage device for consumers and businesses. It is usually connected to computers through USB. The affected model uses an Ethernet cable to connect to the local network.
Through a local network, users can remotely access their files and make changes to settings through Western Digital’s cloud infrastructure.
Western Digital stopped supporting My Book in 2015.
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Western Digital recommends disconnecting the device:
On its website, Western Digital advised customers to disconnect My Book devices to prevent further attacks while the company investigates a comprehensive survey.
In an email, Western Digital officials wrote: The incident is under active Western Digital investigation. We have no indication of a breach or breach of Western Digital’s cloud services or systems.
“We have determined that some My Book devices have been hacked by a threat actor,” she added. In some cases, this hack resulted in a factory reset that appears to erase all the data on the device. My Book device received the final firmware update in 2015.
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“At this time, we recommend customers to disconnect My Book devices from the Internet to protect their data across the device,” the company continued. And we issued Statement Next to our customers we provide updates to this thread when they are available.
It is noteworthy that the limited information available at the present time makes it difficult to determine the reason for this comprehensive data survey.
Western Digital’s statement appears to say that customer accounts were individually hacked. The advice to disconnect devices while the investigation is ongoing is justified, and users must follow it.
Meanwhile, My Book users are trying to deal with the hardships caused by the incident.