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December 9, 2019

Strange charges from itunes.com/bill, apple.com/bill, or APL*iTunes?

You might find unexpected items on your card statement for itunes.com/bill, apple.com/bill, or even APL*iTunes. Take a look at your Apple ID purchase history to find out what the charges are for and to request a refund.

Sometimes these are one-off payments to Apple you can’t explain. Other times, you may discover you’ve been paying $0.99 a month for six months straight.

Whatever the situation, find out what’s going on and fix it below.

Related:

No Time? Check out our video tips on getting rid of these unknown charges!

Why do I have an unexpected Apple or iTunes bill?

Apple charges the card linked to your Apple ID account whenever you make a purchase in iTunes or the App Store. Apple also uses your linked card to pay for subscription services, like:

  • iCloud Storage
  • Apple Music
  • Apple TV+
  • or Apple Arcade.

Find out which card is linked to your Apple ID account by going to Payment & Shipping from the Apple ID settings on your device.

Apple ID settings on iPhone showing Payment & Shipping optionApple ID settings on iPhone showing Payment & Shipping option
Select Payment & Shipping from the Apple ID settings.

Any itunes.com/bill, apple.com/bill, or APL*iTunes charges you receive can be explained by one of these four options.

Option 1. You made a purchase using your Apple ID

Most cases fall into this category. It’s easy to forget about purchases you made a few weeks ago that hadn’t been charged yet. Sometimes this happens for pre-ordered items, but it can happen with regular purchases as well.

It’s also common to not recognize a payment because Apple grouped it together with multiple other purchases. The amount charged also changes if you partially paid for items with Apple ID credit.

Finally, don’t forget about your subscriptions. Lots of people accidentally sign up for iCloud Storage or forget to cancel their Apple Music trial and end up paying for the service each month.

Find out how to manage and cancel your subscriptions to avoid that happening to you.

Apple subscriptions from iPhone settingsApple subscriptions from iPhone settings
Check your active subscriptions from the Apple ID settings.

Option 2. Someone in your Family Sharing group made a purchase

If you’re the Organizer of a Family Sharing group, you may get charged for purchases other people in your family make. Speak to the members of your family to ask if they can identify the itunes.com/bill, apple.com/bill, or APL*iTunes charges.

You can turn off this feature by disabling Purchase Sharing for everyone in your family. Alternatively, turn on Ask to Buy to request permission before children in your family can make purchases.

Family Sharing settings from iPhone with Purchase Sharing turned offFamily Sharing settings from iPhone with Purchase Sharing turned off
Turn off purchase sharing for your family.

Option 3. Someone else made a purchase using your Apple ID

Anyone with your Apple ID password can make purchases in iTunes or the App Store. This might be someone you shared your password with or a stranger who hacked into your account.

Whatever they purchase remains linked to your Apple ID account, but that doesn’t stop them from racking up charges on your card statement. Find out how to report unauthorized purchases to Apple if this happens.

iTunes Store purchase windowiTunes Store purchase window
Anyone with your password can make purchases.

Protect against this scenario by creating a new, secure Apple ID password.

Option 4. Someone else made a purchase using your card

It’s possible you’ve fallen victim to fraud or identity theft. Anybody with your card details can add it to their own Apple ID account or make unrelated charges to your card posing as Apple.

If you suspect your card details were compromised, speak to your bank about canceling the card as well as any unexpected charges.

Credit cards and bank statementCredit cards and bank statement
Someone else can make purchases if they have your card details.

Don’t jump to this conclusion without checking your Apple ID invoices and purchase history first.

How do I check my Apple ID invoices and purchase history?

If you see unexpected charges from itunes.com/bill, apple.com/bill, or APL*iTunes you should search through your emails for a relevant invoice.

Apple sends an invoice for every card payment they take. Open your email inbox for the address linked to your Apple ID account, then search for “Apple invoice”.

This should turn up any Apple invoices you didn’t already delete.

Apple invoice email searchApple invoice email search
Each invoice breaks down your charges from Apple.

If you can’t find the right invoice, look through the purchase history directly on your Apple ID account. Remember, Apple may group purchases together, so it might not be immediately obvious what the charges are for.

Also be aware that your purchase history doesn’t show any purchases made by your Family Sharing group, even if the payment came off your card. To see those payments, ask the respective Family Sharing members to sign in.

View your purchase history on an iPhone, iPad, or iPod touch:

  1. Go to Settings > [Your Name] > iTunes & App Store.
  2. Tap your Apple ID account and select View Apple ID.
  3. If prompted, enter your Apple ID password to sign in.
  4. Scroll down and tap on Purchase History.
  5. Select any purchase to Resend the email invoice.
Purchase history on iPhonePurchase history on iPhone
Tap an item to resend the invoice.

View your purchase history on a computer:

  1. Open Apple Music or iTunes on your computer.
  2. From the menu bar, select to Accounts > View My Account.
  3. If prompted, enter your Apple ID password to sign in.
  4. Scroll down and click See All in the Purchase History section.
  5. Click the Order ID next to a purchase to Resend the email invoice.
See All Purchase History button from iTunes or Apple Music Apple ID accountSee All Purchase History button from iTunes or Apple Music Apple ID account
Click See All to view your purchase history.

When you find the invoice you’re looking for, click the Report a Problem button in it to speak to Apple directly.

How do I cancel unexpected bills or charges from Apple?

If someone made an unauthorized purchase from your Apple ID account, you should change the password immediately to stop them from making more purchases.

Sign in to reportaproblem.apple.com to discuss unexpected itunes.com/bill, apple.com/bill, or APL*iTunes charges with Apple and request a refund. If you still can’t find the help you need, contact Apple support directly.

Dan is a freelance writer based in South West England.

He spent two years supervising repairs as a Genius Admin for Apple Retail and uses that knowledge to keep our troubleshooting guides up to date.

Long before that, Dan turned to Apple products from a musical background. Having owned iPods for years, he bought a MacBook to learn sound recording and production. It was using those skills that he gained a first-class Bachelor of Science in Sound Technology.

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