Facebook again faces questions about its treatment of content moderators after it tells a moderator Irish Parliamentary Committee The social media giant is not doing enough to protect moderators browsing violent and disturbing content on the platform.
Isabella Plunkett, who currently works for Covalen, an Irish outsourcing company that hires content moderators to work as contract employees, told the committee that non-employee supervisors are not given adequate access to mental health resources.
Covalen allows an hour and a half of health time each week because the health coaches the company provides are not mental health professionals, nor are they equipped to help supervisors address the traumatic content they often deal with.
Plunkett told the committee that these health coaches sometimes suggest activities, such as painting or karaoke.
“Outrageous content affects anyone,” Plunkett said at a press conference after the session. “Nobody can be okay after watching the violence filmed for seven to eight hours a day.
She explained that supervisors should be given the benefits and protections that actual Facebook employees enjoy, including paid sick time and the ability to work from home.
Blanket also raised Facebook’s reliance on nondisclosure agreements, which it said contributed to a climate of fear that makes moderators afraid to speak out or seek outside help.
A Facebook spokesperson said in a statement: The company is committed to working with its partners to provide support to people who review content, and everyone who reviews content via Facebook undergoes an in-depth training program on our community standards and has access to psychological support to ensure its health.
He added: In Ireland this includes 24/7 on-site support with trained practitioners, on-demand service, and access to private healthcare from the first day of employment, and we also use technical solutions to limit their exposure to potential graphic materials as much as possible, and we are committed Corrects that.
It is noteworthy that this is not the first time that these issues have been raised, and the workplace conditions for content moderators, who spend their days delving into the worst content on the platform, have long been a problem for Facebook, which relies on non-employee supervisors around the world.
Last year, the company agreed to a $ 52 million settlement with US-based supervisors who said their jobs had led to PTSD and other mental health problems.
Topics of interest to the reader