Apple said Monday that it has expanded its program that provides parts and training for independent repair shops to now include personal computers from its Mac series.
Apple initially launched the program last year, but it only included iPhones. The company’s best-selling product. It was on Mac users previously; Either use an Apple TV or an authorized warranty service provider to get repairs with replacement parts that come directly from Apple.
Last month, Apple reported a 21.6% increase in quarterly Mac sales to $ 7 billion, as many employees move to work from home. Its market share grew to 7.3% in the second quarter, compared to 6.3% a year earlier, according to research firm IDC.
“When the device needs repairs, we want people to have access to a safe and reliable solution – and this latest expansion joins the thousands of repair sites that we’ve added over the past year,” said (Jeff Williams) – Apple’s chief operating officer. “We look forward to providing a convenient and reliable repair experience for Mac users,” he added.
The company’s shift in repair practices came after years of calls from groups demanding the right to repair that criticized the company and demanded that it provide original parts and training manuals for companies such as Best Buy that had to do warranty work on their devices. Smaller stores have argued that joining the program is too expensive due to volume commitments.
Through the Independent Repair Program, Apple began offering to sell parts and offer free training courses to independent stores to do out-of-warranty business.
She said The company today, Monday: It has updated its materials and training for the program based on feedback from independent stores and other interested parties.